Shift Lead — In-Store Guest Experience & Team Coaching

Activate; San Francisco (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive wage

401(k) and benefits

Employee assistance program (EAP)

Paid time off

On-site parking

Job summary

Activate is seeking a lead on shift at our San Francisco Stonestown location. You will generate excitement, guide customers, and coach Game Facilitators to deliver exceptional in-store experiences.

You’ll be the first point of contact for escalations, handle bookings, and keep rooms operational while keeping the team synced and motivated. This full-time role reports to the Store Leader, with responsibilities across customer service, operations, and maintenance within a dynamic, tech-forward

Qualifications

• 1-2 years of experience in a similar customer-facing role.
• Experience overseeing a team of 10+ is an asset.
• Proficient with hand and power tools.
• Proficiency in Microsoft Office is an asset.

Responsibilities

• Answer phones and emails and capitalize opportunities; troubleshoot bookings.
• Assist customers at check-in, create invoices, take payments, overrides at check-in.
• Resolve customer complaints and escalate to Store Leader as required.
• Communicate status of the facility and each room to ensure the best customer experience.
• Apply Activate Programs in compliance with company standards.

Skills

Customer engagement

Team leadership

Communication

Tools

Hand tools

Power tools

Job description

Activate is seeking a lead on shift at our San Francisco Stonestown location. You will generate excitement, guide customers, and coach Game Facilitators to deliver exceptional in-store experiences.

You’ll be the first point of contact for escalations, handle bookings, and keep rooms operational while keeping the team synced and motivated. This full-time role reports to the Store Leader, with responsibilities across customer service, operations, and maintenance within a dynamic, tech-forward