Retail Team Lead — Hands-On Leadership & Training

Shoe Carnival, Inc.; Florence (KY); On-site; USD 42,000 - 52,000; Full time

Job summary

Shoe Carnival in Florence, KY is seeking an Assistant Store Manager to help oversee daily store operations and support the team. In this full-time role, you will act as a key holder and lead by example in delivering outstanding customer service and sales results.

You will train associates, manage shifts, assist with visual merchandising, and ensure loss prevention and cash procedures are followed. The ideal candidate has retail supervisory experience and flexibility to work nights, weekends, and

Qualifications

• Strong communication and leadership skills.
• Excellent customer service and a positive attitude.
• At least 2 years in retail or customer service.
• Retail supervisory experience is a plus.
• Key Carrier Certification within 60 days is required.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Strong communication and leadership

Outstanding customer service

Retail or customer service experience

Supervisory experience

Key Carrier Certification within 60 {'

Job description

Shoe Carnival in Florence, KY is seeking an Assistant Store Manager to help oversee daily store operations and support the team. In this full-time role, you will act as a key holder and lead by example in delivering outstanding customer service and sales results.

You will train associates, manage shifts, assist with visual merchandising, and ensure loss prevention and cash procedures are followed. The ideal candidate has retail supervisory experience and flexibility to work nights, weekends, and