Retail Team Lead — Assistant Store Manager

Shoe Carnival, Inc.; Troy (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Shoe Carnival, Inc. is seeking an Assistant Store Manager to help oversee daily store operations and support the team in a full-time role. You will act as a key holder, lead by example, and help create a fun, customer-first store environment.

You will open/close the store, assist the GM in meeting sales goals, and train associates on standards and processes while ensuring high service levels and smooth operations.

Qualifications

• 2+ years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to complete Key Carrier Certification within 60 days.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Customer service

Retail experience

Supervisory experience

Key Carrier Certification

Evening/weekend availability

Job description

Shoe Carnival, Inc. is seeking an Assistant Store Manager to help oversee daily store operations and support the team in a full-time role. You will act as a key holder, lead by example, and help create a fun, customer-first store environment.

You will open/close the store, assist the GM in meeting sales goals, and train associates on standards and processes while ensuring high service levels and smooth operations.