Retail Store Lead & Key Holder — Hands-on Leader

Shoe Carnival, Inc.; Sioux Falls (SD); On-site; USD 38,000 - 55,000; Full time

Job summary

Shoe Carnival, Inc. is seeking an Assistant Store Manager to oversee daily store operations and lead a dedicated team in a fast-paced retail environment. This full-time role includes key holder responsibilities, driving customer-first service, and modeling hands-on leadership.

You will support the General Manager in achieving sales goals, train associates on procedures, and help maintain store presentation while ensuring loss prevention procedures are followed.

Qualifications

• Minimum 2 years in retail or customer service.
• Previous supervisory experience is a plus.
• Must be able to obtain Key Carrier Certification within 60 days.
• Flexible availability including nights, weekends, and holidays.
• Must be at least 18 years old due to keyholder responsibilities.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Communication skills

Leadership

Customer service

Positive attitude

Retail experience

Supervisory experience

Job description

Shoe Carnival, Inc. is seeking an Assistant Store Manager to oversee daily store operations and lead a dedicated team in a fast-paced retail environment. This full-time role includes key holder responsibilities, driving customer-first service, and modeling hands-on leadership.

You will support the General Manager in achieving sales goals, train associates on procedures, and help maintain store presentation while ensuring loss prevention procedures are followed.