Retail Operations Assistant: Lead Teams & Guest Experience

SSA Group; Seattle (WA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) with company match

Paid sick leave

On-Demand Pay

Employee discounts

Tuition discount

Job summary

SSA Group is recruiting an Assistant Retail Operations Manager to oversee gift shop and kiosk locations. You will lead staff, hire and train new team members, ensure compliance with laws, and drive sales through strong merchandising and inventory practices.

The role requires dynamic leadership, budgeting and payroll oversight, and the ability to work varied hours, including nights and weekends. Join SSA Group to contribute to memorable guest experiences.

Qualifications

• Proven leadership and team development experience.
• Strong interpersonal and communication skills.
• Strategic thinking with ability to manage budgets and payroll.
• Merchandising and analytical skills are a plus.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead and motivate staff to exceed customer and client expectations.
• Hire, recruit, train, supervise, and evaluate team members; manage performance and conduct documentation.
• Develop training programs to coach and mentor employees.
• Ensure compliance with local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures; execute SSA EXTRA Guest Service standards.
• Support inventory control and merchandising standards to maximize sales.
• Analyze daily/weekly sales and forecasts; manage payroll within budget.
• Communicate inventory opportunities and work with leadership on decisions.
• Oversee cash handling, POS performance, and store displays.

Skills

Interpersonal skills

Communication skills

Leadership

Problem solving

Financial management

Merchandising

Analytical skills

Planning

Flexibility

Computer basics

Physical ability

Varied hours availability

Job description

SSA Group is recruiting an Assistant Retail Operations Manager to oversee gift shop and kiosk locations. You will lead staff, hire and train new team members, ensure compliance with laws, and drive sales through strong merchandising and inventory practices.

The role requires dynamic leadership, budgeting and payroll oversight, and the ability to work varied hours, including nights and weekends. Join SSA Group to contribute to memorable guest experiences.