Retail Team Lead: Guest Experience & Sales

James Avery Artisan Jewelry; Houston (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

James Avery Artisan Jewelry in Houston seeks an experienced supervisor to assist Store Management with in-store supervision and directing personnel. You will provide outstanding customer service as a frontline member of the Retail Store Leadership Team at our Westlake Marketplace location in Houston, TX.

Responsibilities include resolving guest issues, leading associates, overseeing opening/closing, inventory, and staff training to maintain exceptional service and sales performance.

Qualifications

• High school diploma or equivalent required; 1+ year retail or customer service experience preferred.
• Previous supervisory experience preferred; strong leadership and team-building skills expected.

Responsibilities

• Assist Store Management with in-store supervision and directing personnel; lead associates to provide exceptional customer service.
• Manage store opening and closing duties and oversee inventory, scheduling, and daily operations.
• Provide leadership and training to associates in guest service and sales; participate in regular team meetings and store events.
• Operate service equipment and assist with product care procedures and visual merchandising.
• Ensure adherence to company policies, safety guidelines, and inventory controls.

Skills

Guest service

Leadership

Communication

Supervisory experience

Education

High school diploma or equivalent

Job description

James Avery Artisan Jewelry in Houston seeks an experienced supervisor to assist Store Management with in-store supervision and directing personnel. You will provide outstanding customer service as a frontline member of the Retail Store Leadership Team at our Westlake Marketplace location in Houston, TX.

Responsibilities include resolving guest issues, leading associates, overseeing opening/closing, inventory, and staff training to maintain exceptional service and sales performance.