Retail Team Lead - Growth, DailyPay & 40% Discount

Bath & Body Works; Oxon Hill (MD); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

40% merchandise discount

DailyPay

401k with company match

Employee Assistance Program (EAP)

Paid time off

Parental leave

Education tuition reimbursement

Descripción de la vacante

Bath & Body Works is seeking a Store Supervisor to partner with the Store Manager to develop outstanding associates, deliver exceptional customer experiences, and drive store growth.

You will lead a customer-first sales culture, coach teammates, manage opening/closing tasks, and ensure safe, engaging store operations while upholding brand standards. This role requires flexibility for evenings, weekends, and holidays.

Formación

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsabilidades

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Conocimientos

Sales results

Supervisory experience

Customer-first retail

Customer-focused selling

Communication skills

In-the-moment coaching

De-escalation

Shift flexibility

Educación

High school diploma/GED or related experience

Descripción del empleo

Bath & Body Works is seeking a Store Supervisor to partner with the Store Manager to develop outstanding associates, deliver exceptional customer experiences, and drive store growth.

You will lead a customer-first sales culture, coach teammates, manage opening/closing tasks, and ensure safe, engaging store operations while upholding brand standards. This role requires flexibility for evenings, weekends, and holidays.