Store Lead: Elevate Service & Culinary Growth

CSC Generation; Portland (OR); On-site; USD 33,000 - 35,000; Full time

Job summary

Sur La Table in Portland, OR is seeking an Assistant Store Manager to support a high-performing retail team and cultivate a guest-obsessed culture.

You will lead training, coaching, and development, and drive sales through merchandising, customer engagement, and operational excellence.

The role requires strong leadership, excellent communication, and a passion for delivering exceptional customer experiences in a busy culinary retail environment.

Qualifications

• Must be 21 years of age or older at the time of employment.
• 1-2 years of retail management experience, preferably in a specialty or culinary retail environment.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

• Recruit, train, and develop a high-performing team to meet business needs.
• Coach and provide feedback to ensure outstanding customer experience.
• Develop plans to support individual and team growth.
• Represent the brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Stay current on products and complete available training.
• Lead a customer-focused, Guest Obsessed culture.
• Address customer concerns and resolve issues promptly.
• Partner with store leadership on merchandising, marketing, and customer engagement to exceed sales goals.
• Analyze daily performance metrics and drive results with the team.
• Ensure compliance with policies and proper store operations.
• Maintain inventory, minimize shrink, and ensure proper merchandising.

Skills

Leadership

Retail management

Customer service

Communication

Problem solving

Tools

Microsoft Office

Retail management systems

POS systems

Job description

Sur La Table in Portland, OR is seeking an Assistant Store Manager to support a high-performing retail team and cultivate a guest-obsessed culture.

You will lead training, coaching, and development, and drive sales through merchandising, customer engagement, and operational excellence.

The role requires strong leadership, excellent communication, and a passion for delivering exceptional customer experiences in a busy culinary retail environment.