Retail Team Lead — Elevate Customer Experience

Gap; Santa Clara (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical/dental/vision insurance

Life insurance

See more benefits

Job summary

Gap is hiring to support store leadership and deliver a best-in-class customer experience. You will role model brand selling behaviors and help educate customers about loyalty programs, while ensuring timely completion of tasks and a productive work environment.

Responsibilities include collaborating with teammates, supporting opening/closing procedures, and leveraging omni-channel tools to provide a seamless shopping experience. This role emphasizes flexibility and customer focus.

Qualifications

• Customer-focused approach with strong interpersonal skills.
• Ability to use technology to engage customers and assist team goals.
• Willingness to work a flexible schedule including Holidays, evenings, weekends.

Responsibilities

• Treat all customers and employees with respect to contribute to a positive work environment.
• Promote customer loyalty by educating customers about loyalty programs.
• Lead by example in brand selling behaviors to deliver outstanding customer experiences.
• Support the sales leader during non-peak hours with customers as the priority.
• Collaborate with store leadership to ensure tasks are completed efficiently.
• Build and share knowledge of the product lifecycle.
• Assist with opening/closing checklists and before/after-hours tasks.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Job description

Gap is hiring to support store leadership and deliver a best-in-class customer experience. You will role model brand selling behaviors and help educate customers about loyalty programs, while ensuring timely completion of tasks and a productive work environment.

Responsibilities include collaborating with teammates, supporting opening/closing procedures, and leveraging omni-channel tools to provide a seamless shopping experience. This role emphasizes flexibility and customer focus.