Retail Team Lead — Elevate Customer Experience

Nike; Memphis (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Discounts for you and family

401(k) Plan

Paid Time Off

Health Savings Account

ESPP

Tuition Reimbursement

Employee Assistance Program

Job summary

Nike Retail Memphis is seeking a Retail Supervisor to oversee daily store operations in a fast-paced, high-volume environment. You’ll lead a team, deliver exceptional customer service, and ensure product knowledge is strong to guide customers in making the best choices.

Ideal candidates are at least 18, have 1 year of retail or consumer service experience, and are available to work nights, weekends and holidays. This role offers full-time hours and opportunities for growth within Nike.

Qualifications

• Must be at least 18 years old.
• 1 year of retail or consumer service experience.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bringing your positive attitude and passion to your teammates and customers every day
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
• Showing up for your teammates by attending store events

Skills

Customer service

Retail experience

Flexibility

Communication

Job description

Nike Retail Memphis is seeking a Retail Supervisor to oversee daily store operations in a fast-paced, high-volume environment. You’ll lead a team, deliver exceptional customer service, and ensure product knowledge is strong to guide customers in making the best choices.

Ideal candidates are at least 18, have 1 year of retail or consumer service experience, and are available to work nights, weekends and holidays. This role offers full-time hours and opportunities for growth within Nike.