Retail Team Lead — Elevate Customer Experience

Crocs, Inc.; Jenks (OK); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Incentive program eligibility

Job summary

Crocs, Inc. in Tulsa, OK is seeking a Store Team Lead to drive exceptional in-store experiences and lead day-to-day retail operations. The role supports store management in achieving sales goals, managing POS processes, merchandising, and stockroom tasks.

Ideal candidates have 2–3 years of retail experience with leadership exposure and a flexible schedule, including nights and weekends. The position emphasizes product knowledge and brand advocacy within a fast-paced environment.

Qualifications

• Must be 18 years or older.
• 2–3 years of retail experience with a preference for candidates with prior store leadership roles.
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding consumer experiences by applying the C.H.A.R.M service model.
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while demonstrating Crocs, Inc.'s core values.
• Assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations.
• Lead by example on the sales floor, working with Store Management to achieve and exceed personal and team sales goals.
• Manage day-to-day team activities, delegating tasks and ensuring timely follow-up while maintaining high service standards.
• Serve as a brand ambassador by staying informed about product collaborations, launches, and brand initiatives.
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives.

Skills

Store leadership

Retail experience

Job description

Crocs, Inc. in Tulsa, OK is seeking a Store Team Lead to drive exceptional in-store experiences and lead day-to-day retail operations. The role supports store management in achieving sales goals, managing POS processes, merchandising, and stockroom tasks.

Ideal candidates have 2–3 years of retail experience with leadership exposure and a flexible schedule, including nights and weekends. The position emphasizes product knowledge and brand advocacy within a fast-paced environment.