Retail Team Lead — Customer Service & Training

Shoe Carnival, Inc.; Billings (MT); On-site; USD 45,000 - 60,000; Full time

Job summary

Shoe Station is seeking an Assistant Store Manager in Billings, MT to oversee daily store operations and support the team. This full-time role acts as a key holder, leads by example, and drives a customer-first store environment.

The position requires strong communication and leadership, at least 2 years in retail or customer service, and 60-day Key Carrier Certification. Flexible availability including nights, weekends, and holidays is essential.

Qualifications

• Strong communication and leadership skills.
• At least 2 years of retail or customer service experience.
• Prior supervisory experience is a plus.
• Must complete Key Carrier Certification within 60 days.
• Flexible availability including nights, weekends, and holidays.
• Must be at least 18 years old.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Communication

Leadership

Customer service

Supervisory experience

Key Carrier Certification

Flexible availability

Age 18+

Job description

Shoe Station is seeking an Assistant Store Manager in Billings, MT to oversee daily store operations and support the team. This full-time role acts as a key holder, leads by example, and drives a customer-first store environment.

The position requires strong communication and leadership, at least 2 years in retail or customer service, and 60-day Key Carrier Certification. Flexible availability including nights, weekends, and holidays is essential.