Retail Team Lead: Customer Service & Merchandising

R301US Hibbett Retail, Inc.; Rio Rancho (NM); On-site; USD 14,000 - 23,000; Full time

Job summary

Hibbett I City Gear in Rio Rancho, NM is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, and guest services. You will help manage staff, training, scheduling, and inventory accuracy to meet store goals.

The role is non-exempt, hourly, reporting to the Store Manager, with duties across asset control, planning, and customer engagement. If you are a proactive self-starter who thrives in a fast-paced retail environment, apply today.

Qualifications

• Experience in retail, footwear and athletic apparel preferred.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to help manage a team and achieve goals and profits.
• Self-starter with initiative to take on important tasks.
• Strong attention to detail with multitasking.
• Team player with passion for customer service and selling merchandise.

Responsibilities

• Assist Store Manager in controlling store assets.
• Help establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Take full store responsibility in Store Manager's absence.
• Assist in recruiting, training, and evaluating personnel.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to meet department responsibilities and standards.
• Keep Store Manager informed about inventory movement and trends.
• Ensure quality customer service per manuals.
• Provide extraordinary service during peak periods.
• Promote and sell Hibbett services and merchandise.
• Uphold all company policies and procedures.
• Protect assets and financial information; report fraud risk.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Team leadership

Self-starter

Attention to detail

Fast-paced environment

Job description

Hibbett I City Gear in Rio Rancho, NM is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, and guest services. You will help manage staff, training, scheduling, and inventory accuracy to meet store goals.

The role is non-exempt, hourly, reporting to the Store Manager, with duties across asset control, planning, and customer engagement. If you are a proactive self-starter who thrives in a fast-paced retail environment, apply today.