Retail Team Lead: Customer & Pet Experience

That Fish Place - That Pet Place; Lancaster (Lancaster County); On-site; USD 35,000 - 45,000; Full time

Job summary

That Fish Place - That Pet Place in Lancaster, United States, is seeking a Store Supervisor to assist in overseeing daily store operations and support team members. This role is crucial for ensuring an excellent customer experience and maintaining store standards.

The ideal candidate will have retail experience, strong communication skills, and the ability to multitask in a fast-paced environment. Flexibility for evening, weekend, and holiday shifts is required.

Qualifications

• Previous retail experience required; prior leadership or supervisory experience preferred.
• Ability to lead by example and support a team‑oriented environment.
• Ability to multitask and remain organized in a fast‑paced retail environment.

Responsibilities

• Support daily store operations to ensure efficient workflow and excellent customer service.
• Provide direction, support, and coaching to team members during assigned shifts.
• Assist with training employees on company procedures and customer service expectations.

Skills

Retail experience

Communication skills

Customer focus

Problem-solving abilities

Team leadership

Tools

POS system knowledge

Job description

That Fish Place - That Pet Place in Lancaster, United States, is seeking a Store Supervisor to assist in overseeing daily store operations and support team members. This role is crucial for ensuring an excellent customer experience and maintaining store standards.

The ideal candidate will have retail experience, strong communication skills, and the ability to multitask in a fast-paced environment. Flexibility for evening, weekend, and holiday shifts is required.