Retail Assistant Manager

That Fish Place- That Pet Place; Lancaster (Lancaster County); On-site; USD 23,419 - 28,929; Full time

Job summary

That Fish Place- That Pet Place is seeking a Retail Assistant Manager in Lancaster, Pennsylvania. In this role, you will support the Store Manager by ensuring efficient operations and an excellent customer experience. Duties involve supervising staff, coaching employees, managing inventory, and addressing customer needs. Candidates should have strong leadership and communication skills, solid retail experience, and a commitment to exceptional customer service. Hourly wage ranges from $17 to $21.

Qualifications

• Previous retail or supervisory experience required; assistant manager experience preferred.
• Strong leadership and team development skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Assist in supervising and directing staff to meet sales, service, and operational goals.
• Provide coaching, training, and feedback to employees to support growth and performance.
• Ensure high standards of customer service and resolve escalated customer concerns.

Skills

Leadership skills

Team development

Communication skills

Problem-solving

Customer service focus

Organizational skills

Tools

POS systems

Microsoft Office

Job description

Retail Assistant Manager

That Fish Place- That Pet Place Lancaster, Pennsylvania, United States Admin/Clerical/Secretarial

About this position

Assistant Store Manager
Reports To: Store Manager

Job Summary

The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring an excellent customer experience, driving sales, and fostering a positive and productive work environment. This role helps lead, coach, and develop team members while upholding company values of being positive towards people and pets, eager to learn, team-oriented, and accountable.

Responsibilities

• Assist in supervising and directing staff to meet sales, service, and operational goals.
• Provide coaching, training, and feedback to employees to support growth and performance.
• Ensure high standards of customer service and resolve escalated customer concerns.
• Help manage inventory, merchandising, and product displays to maximize sales opportunities.
• Monitor loss prevention practices and maintain store safety and security standards.
• Support scheduling, timekeeping, and daily task assignments to ensure smooth operations.
• Act as manager‑on‑duty in the absence of the Store Manager, making key decisions as needed.
• Contribute to a positive workplace culture that encourages teamwork and accountability.
• Assist with retention of employees.
• Ensure compliance with company policies, procedures, and operational standards.

Qualifications

• Previous retail or supervisory experience required; assistant manager experience preferred.
• Strong leadership and team development skills.
• Excellent communication and problem‑solving abilities.
• Customer‑focused with a passion for delivering exceptional service.
• Ability to organize, prioritize, and manage multiple tasks in a fast‑paced environment.
• Proficiency in POS systems, scheduling tools, and basic Microsoft Office applications.
• Ability to stand for extended periods and occasionally lift up to 50 lbs.

This position requires a hands‑on presence in the store, frequent interaction with customers and employees. Evenings, weekends, and holidays as needed.

Salary Information

$17 - $21 Hourly Wage