Retail Team Lead & Customer Experience Manager

That Fish Place - That Pet Place; Lancaster (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

That Fish Place - That Pet Place is seeking an Assistant Store Manager in Lancaster, PA. This role supports the Store Manager in overseeing daily operations and enhancing customer experiences. Key responsibilities include supervising staff, managing inventory, and ensuring compliance with operational standards. Ideal candidates should have retail supervisory experience and strong leadership skills. This hands-on position requires interaction with customers and coworkers, and may involve evening, weekend, and holiday work.

Qualifications

• Previous retail or supervisory experience required; assistant manager experience preferred.
• Strong leadership and team development skills.
• Excellent communication and problem-solving abilities.
• Customer-focused with a passion for delivering exceptional service.
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment.

Responsibilities

• Assist in supervising and directing staff to meet sales, service, and operational goals.
• Provide coaching, training, and feedback to employees to support growth and performance.
• Ensure high standards of customer service and resolve escalated customer concerns.
• Help manage inventory, merchandising, and product displays.
• Monitor loss prevention practices and maintain store safety and security standards.
• Support scheduling, timekeeping, and daily task assignments.

Skills

Leadership skills

Communication

Problem-solving

Customer service

Organizational skills

POS systems proficiency

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

That Fish Place - That Pet Place is seeking an Assistant Store Manager in Lancaster, PA. This role supports the Store Manager in overseeing daily operations and enhancing customer experiences. Key responsibilities include supervising staff, managing inventory, and ensuring compliance with operational standards. Ideal candidates should have retail supervisory experience and strong leadership skills. This hands-on position requires interaction with customers and coworkers, and may involve evening, weekend, and holiday work.