Retail Assistant Manager: Lead Team & Customer Experience

That Fish Place- That Pet Place; Lancaster (Lancaster County); On-site; USD 23,419 - 28,929; Full time

Job summary

That Fish Place- That Pet Place is seeking a Retail Assistant Manager in Lancaster, Pennsylvania. In this role, you will support the Store Manager by ensuring efficient operations and an excellent customer experience. Duties involve supervising staff, coaching employees, managing inventory, and addressing customer needs. Candidates should have strong leadership and communication skills, solid retail experience, and a commitment to exceptional customer service. Hourly wage ranges from $17 to $21.

Qualifications

• Previous retail or supervisory experience required; assistant manager experience preferred.
• Strong leadership and team development skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Assist in supervising and directing staff to meet sales, service, and operational goals.
• Provide coaching, training, and feedback to employees to support growth and performance.
• Ensure high standards of customer service and resolve escalated customer concerns.

Skills

Leadership skills

Team development

Communication skills

Problem-solving

Customer service focus

Organizational skills

Tools

POS systems

Microsoft Office

Job description

That Fish Place- That Pet Place is seeking a Retail Assistant Manager in Lancaster, Pennsylvania. In this role, you will support the Store Manager by ensuring efficient operations and an excellent customer experience. Duties involve supervising staff, coaching employees, managing inventory, and addressing customer needs. Candidates should have strong leadership and communication skills, solid retail experience, and a commitment to exceptional customer service. Hourly wage ranges from $17 to $21.