Retail Team Lead — Customer Experience & Store Ops

That Fish Place - That Pet Place; Lancaster (Lancaster County); On-site; USD 35,000 - 45,000; Full time

Job summary

That Fish Place - That Pet Place is seeking a Store Supervisor to assist in overseeing daily operations and supporting team members. Key responsibilities include promoting excellent customer service, maintaining store standards, and providing direction to staff.

The ideal candidate will have previous retail experience and strong communication skills. This position involves frequent customer interaction and requires flexibility to work evenings and weekends.

Qualifications

• Previous retail experience required; prior leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to lead by example and support a team-oriented environment.
• Customer-focused with strong problem-solving abilities.
• Ability to multitask and remain organized in a fast-paced retail environment.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Support daily store operations to ensure efficient workflow and excellent customer service.
• Provide direction, support, and coaching to team members.
• Assist with training employees on company procedures.
• Help maintain merchandising standards and store appearance.
• Monitor customer interactions and resolve concerns.
• Support inventory processes including stocking and pricing.

Skills

Retail experience

Customer service

Leadership

Communication skills

Problem-solving

Tools

POS system knowledge

Job description

That Fish Place - That Pet Place is seeking a Store Supervisor to assist in overseeing daily operations and supporting team members. Key responsibilities include promoting excellent customer service, maintaining store standards, and providing direction to staff.

The ideal candidate will have previous retail experience and strong communication skills. This position involves frequent customer interaction and requires flexibility to work evenings and weekends.