Retail Team Lead - Customer-First Store Manager in Training

Shoe Carnival, Inc.; Holland (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Shoe Carnival, Inc. in Holland, MI is seeking an Assistant Store Manager to lead daily store operations and support a customer-first environment. This full-time role serves as a key holder, helps drive sales, and trains the team with hands-on leadership.

The position requires strong communication and supervisory skills, with 2+ years in retail or customer service. A 60-day Key Carrier Certification target is expected, with flexible availability including nights and weekends.

Qualifications

• Minimum 2 years of retail or customer service experience.
• Prior supervisory experience is a plus.
• Must obtain Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.
• Due to keyholder duties, must be at least 18 years old.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Communication

Customer Service

Supervisory Experience

Key Carrier Certification

Flexible Availability

Retail Experience

Age 18+

Job description

Shoe Carnival, Inc. in Holland, MI is seeking an Assistant Store Manager to lead daily store operations and support a customer-first environment. This full-time role serves as a key holder, helps drive sales, and trains the team with hands-on leadership.

The position requires strong communication and supervisory skills, with 2+ years in retail or customer service. A 60-day Key Carrier Certification target is expected, with flexible availability including nights and weekends.