Customer-Centric Retail Leader - Assistant Store Manager

Shoe Carnival, Inc.; Lansing (MI); On-site; USD 41,000 - 54,000; Full time

Job summary

Shoe Carnival, Inc. is seeking an Assistant Store Manager in Michigan to help oversee daily operations and support the team.

In this full-time role, you will act as a key holder, lead by example, and contribute to a fun, customer-first store environment. You will open and close the store, support the General Manager in achieving sales targets, train and guide associates, delegate daily tasks and breaks, and assist with visual merchandising and loss prevention.

Qualifications

• At least 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to complete Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.
• Due to keyholder responsibilities, applicants must be at least 18 years of age.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Communication

Customer service

Retail experience

Supervisory experience

Job description

Shoe Carnival, Inc. is seeking an Assistant Store Manager in Michigan to help oversee daily operations and support the team.

In this full-time role, you will act as a key holder, lead by example, and contribute to a fun, customer-first store environment. You will open and close the store, support the General Manager in achieving sales targets, train and guide associates, delegate daily tasks and breaks, and assist with visual merchandising and loss prevention.