Retail Team Lead — Hands-On Leadership & Sales Growth

Pho Prime, LLC; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Shoe Carnival in Austin, TX is seeking an Assistant Store Manager to lead daily store operations in a full-time role as a key holder. You will support the General Manager in achieving sales goals and foster a fun, customer-first environment.

You will supervise and train associates, delegate tasks, assist with visual merchandising, and ensure proper cash handling and loss prevention procedures while building a strong team and preparing for future management opportunities.

Qualifications

• Minimum 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must complete Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.
• Must be at least 18 years old due to keyholder duties.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Customer service

Team management

Communication

Problem solving

Job description

Shoe Carnival in Austin, TX is seeking an Assistant Store Manager to lead daily store operations in a full-time role as a key holder. You will support the General Manager in achieving sales goals and foster a fun, customer-first environment.

You will supervise and train associates, delegate tasks, assist with visual merchandising, and ensure proper cash handling and loss prevention procedures while building a strong team and preparing for future management opportunities.