Retail Team Lead - Daily Pay & Hands-On Leadership

Pho Prime, LLC; Norfolk (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Daily Pay Available

Job summary

Shoe Carnival is hiring an Assistant Store Manager to oversee daily store operations and support the team. In this full-time role, you’ll act as a key holder, lead by example, and help drive a fun, customer-first store environment.

You will assist the General Manager in meeting sales goals, coach employees, manage customer service, and ensure loss prevention procedures are followed while delivering hands-on leadership training.

Qualifications

• 2+ years retail or customer service experience.
• Supervisory experience a plus.
• Willingness to complete Key Carrier Certification within 60 days.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

Skills

Leadership

Communication

Customer Service

Retail Experience

Supervisory Experience

Job description

Shoe Carnival is hiring an Assistant Store Manager to oversee daily store operations and support the team. In this full-time role, you’ll act as a key holder, lead by example, and help drive a fun, customer-first store environment.

You will assist the General Manager in meeting sales goals, coach employees, manage customer service, and ensure loss prevention procedures are followed while delivering hands-on leadership training.