Footwear Sales Pro & Customer Experience Lead

Rack Room Shoes; Fayetteville (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Rack Room Shoes in Fayetteville, GA is seeking a Sales Associate to deliver excellent customer service and drive store goals. You will manage POS transactions, refunds/exchanges, and customer pickups while maintaining merchandise presentation and store policies.

The role requires strong interpersonal and communication skills, basic math, and knowledge of store policies. Prior retail or footwear experience is a plus, with opportunities to participate in promotions and loss-prevention efforts.

Qualifications

• Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
• Basic communication (both verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of the policies and procedures.
• Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Responsibilities

• Create an excellent shopping experience for our customers through awareness and company service standards.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation and stock organization.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain awareness of Loss Prevention concerns involving customers and staff members.
• Assist in physical inventories, shipping/receiving merchandise, and merchandising placement on the sales floor when needed.
• Process sales and POS transactions in accordance with policy and procedure.

Skills

Interpersonal skills

Communication

Organization

Math skills

Retail experience

Policy knowledge

Visual merchandising

Job description

Rack Room Shoes in Fayetteville, GA is seeking a Sales Associate to deliver excellent customer service and drive store goals. You will manage POS transactions, refunds/exchanges, and customer pickups while maintaining merchandise presentation and store policies.

The role requires strong interpersonal and communication skills, basic math, and knowledge of store policies. Prior retail or footwear experience is a plus, with opportunities to participate in promotions and loss-prevention efforts.