Retail Team Lead: Customer Experience & Sales

Boot Barn; San Carlos (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Merchandise discount

Paid Time Off

Growth opportunities

Flexible schedules

Job summary

Boot Barn is seeking a Key Holder to lead customer interactions and support store operations. You will help drive sales, coach team members, and ensure exceptional in-store experiences while upholding company standards.

Responsibilities include product knowledge, promotions, and accurate cashiering. This role supports the leadership team and promotes a culture of teamwork and community within the store.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed expectations to build customer relationships.
• Become an expert in product categories; communicate product knowledge to customers.
• Maintain/measurable goals: UPT, ADT, add-ons, data capture rates.
• Be informed of current promotions and advertisements.
• Maintain merchandising standards and assist with floor moves and store housekeeping.
• Process merchandise and monitor floor stock replenishment.
• Complete all sales transactions and cash/media accountability at POS.

Skills

Retail sales

Leadership

Customer service

Time management

Job description

Boot Barn is seeking a Key Holder to lead customer interactions and support store operations. You will help drive sales, coach team members, and ensure exceptional in-store experiences while upholding company standards.

Responsibilities include product knowledge, promotions, and accurate cashiering. This role supports the leadership team and promotes a culture of teamwork and community within the store.