Retail Team Leader: Elevate Customer Experience

N23 Premium Brands Opco LLC; Chicago (IL); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community impact through philanthropic

Job summary

KnitWell Group is seeking an Assistant Manager for Store 3118-Heritage at Millenium Park in Chicago, IL. This role supports the customer experience, coaches associates, and upholds a welcoming store culture.

You will lead on the sales floor, model brand behaviors, and help recruit and train talent to deliver consistent service. The position emphasizes a hospitality mindset, tech-savviness with POS, and strong business sense to drive results.

Qualifications

• 1+ year retail management experience (preferred).
• Brings a hospitality mindset when connecting with customers and associates.
• Technology proficient with ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.
• Cultivate a customer-focused environment that delivers exceptional experiences.

Skills

Hospitality mindset

Technology proficient

POS system operation

Business acumen

Initiative

Tools

Point-of-Sale System

Job description

KnitWell Group is seeking an Assistant Manager for Store 3118-Heritage at Millenium Park in Chicago, IL. This role supports the customer experience, coaches associates, and upholds a welcoming store culture.

You will lead on the sales floor, model brand behaviors, and help recruit and train talent to deliver consistent service. The position emphasizes a hospitality mindset, tech-savviness with POS, and strong business sense to drive results.