Retail Team Lead - Customer Experience & Ops

Columbia Sportswear; Meridian (ID); On-site; USD 40,000 - 60,000; Full time

Job summary

Columbia Sportswear Company in Meridian, Idaho, seeks a Retail Supervisor to join our Store Leadership Team. You will lead diverse associate-level staff and ensure store procedures support an exceptional in-store experience aligned with our brand values.

This role emphasizes training, coaching, teamwork, and adherence to policies, with responsibilities for day-to-day operations, inventory handling, and maintaining high standards to support profitability and customer service.

Qualifications

• 2–5 years of experience in a retail supervisory role.
• Experience using POS and in-store systems.
• Strong communication and leadership abilities.

Responsibilities

• Oversees the day-to-day work of associate level staff.
• Provide direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store.
• Supervise assigned department of responsibility, overseeing the profitability of the store by receiving, handling, replenishing, and processing.
• Create and maintain store culture through teamwork and coaching, displaying a high professional standard of individual behavior and leading by example.
• Collaborate with the store leadership team concerning policies, procedures, and standards for assigned areas of responsibility.
• Maintain company standards and policies; ensure that employees adhere to procedures and quality standards, working to resolve any problems or errors.

Skills

POS system operation

In-store computerized systems

Telephone usage

Effective communication

Education

High School Diploma or GED preferred

Job description

Columbia Sportswear Company in Meridian, Idaho, seeks a Retail Supervisor to join our Store Leadership Team. You will lead diverse associate-level staff and ensure store procedures support an exceptional in-store experience aligned with our brand values.

This role emphasizes training, coaching, teamwork, and adherence to policies, with responsibilities for day-to-day operations, inventory handling, and maintaining high standards to support profitability and customer service.