Retail Team Lead: Customer Experience & Operations

Columbia Sportswear; Barstow (CA); On-site; USD 28,000 - 37,000; Full time

Job summary

Columbia Sportswear is seeking a Retail Supervisor to join our Store Leadership Team in a fast-paced retail environment. You will lead diverse associate-level staff, model professional behavior, and drive store procedures to enhance the customer experience on site.

The role emphasizes coaching, policy compliance, and cross-team collaboration to maintain high standards and profitable operations. A high school diploma or GED is preferred, with 2–5 years of relevant experience.

Qualifications

• No specific education required (High School Diploma or GED preferred).
• 2-5 years of experience in position or specialization.
• Skill operating a POS system, other in-store computerized systems, and telephone.
• Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.

Responsibilities

• Oversees the day-to-day work of associate level staff.
• Provide direction and coaching to ensure efficient store operations.
• Supervise department to oversee the profitability of the store by receiving, handling, replenishing, and processing.
• Create and maintain store culture through teamwork and coaching.
• Collaborate with the store leadership team concerning policies, procedures, and standards for assigned areas of responsibility.
• Maintain company standards and policies; ensure that employees adhere to procedures and quality standards, working to resolve any problems or errors.

Skills

POS system

In-store computer systems

Telephone

Education

High School Diploma or GED preferred

Job description

Columbia Sportswear is seeking a Retail Supervisor to join our Store Leadership Team in a fast-paced retail environment. You will lead diverse associate-level staff, model professional behavior, and drive store procedures to enhance the customer experience on site.

The role emphasizes coaching, policy compliance, and cross-team collaboration to maintain high standards and profitable operations. A high school diploma or GED is preferred, with 2–5 years of relevant experience.