Retail Team Lead – Customer Experience & Ops

Gap; Buckeye (AZ); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Merchandise discount

Generous PTO

Volunteer hours

Job summary

Gap in Buckeye, AZ is seeking a customer-focused store associate to join the team. You will help customers, educate them about loyalty programs, and model brand-selling behaviors to deliver an exceptional shopping experience.

The role requires flexibility for evenings, weekends, and holidays, with the ability to move around the sales floor, stockroom, and office. Join a collaborative team with opportunities to grow within Gap Inc.

Qualifications

• Customer service mindset with a focus on delivering an exceptional shopper experience.
• Strong communication to educate customers about loyalty programs and brand policies.
• Ability to work flexibly including evenings, weekends, and holidays.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Lead by example in selling behaviors and deliver a best-in-class customer experience.
• Support sales leadership during non-peak hours with the customer as the primary focus.
• Collaborate with the store leadership team to complete tasks timely and efficiently.
• Build expertise in product lifecycle and inventory processes.
• Assist with opening/closing checklists and store operations as needed.
• Leverage omni-channel tools to ensure a frictionless customer experience.
• Ensure compliance standards are met.

Skills

Customer service

Effective communication

Team collaboration

Flexible schedule

Lifting up to 30 lbs

Job description

Gap in Buckeye, AZ is seeking a customer-focused store associate to join the team. You will help customers, educate them about loyalty programs, and model brand-selling behaviors to deliver an exceptional shopping experience.

The role requires flexibility for evenings, weekends, and holidays, with the ability to move around the sales floor, stockroom, and office. Join a collaborative team with opportunities to grow within Gap Inc.