Retail Supervisor: Lead Customer Experience & Omnichannel

Gap Inc.; Glendale (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Gap Inc in Glendale, CA is seeking a customer-focused store associate to support the leadership team and drive a best-in-class shopping experience. You will model selling behaviors, guide team actions, and contribute to achieving daily goals through strong collaboration and productive task execution.

You will educate customers about loyalty programs, engage with shoppers using omni-channel tools, and ensure compliance while maintaining a welcoming environment.

Qualifications

• Ability to communicate expectations clearly.
• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Demonstrate initiative towards continuous improvement and growth.
• Willing to work a flexible schedule including holiday, evening, overnight and weekend shifts.
• Able to move around the sales floor, stockroom and office and lift up to 30 pounds.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand’s selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Technology literacy

Flexibility

Job description

Gap Inc in Glendale, CA is seeking a customer-focused store associate to support the leadership team and drive a best-in-class shopping experience. You will model selling behaviors, guide team actions, and contribute to achieving daily goals through strong collaboration and productive task execution.

You will educate customers about loyalty programs, engage with shoppers using omni-channel tools, and ensure compliance while maintaining a welcoming environment.