Retail Team Lead - Customer Experience & Operations

Abercrombie & Fitch Spain, SL; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Quarterly Incentive Bonus Program

Paid Time Off

Paid Volunteer Day per Year

Merchandise Discount

Medical, Dental and Vision Insurance

Life and Disability Insurance

Associate Assistance Program

Paid Parental and Adoption Leave

401(K) Savings Plan with Company Match

Training and Development

Career Advancement

Global Team that celebrates you

Job summary

Abercrombie & Fitch Co. in Nashville seeks a Store Supervisor to lead opening/closing, supervise salesfloor and stockroom, and ensure exceptional customer service.

You will manage staffing, scheduling and payroll, train non-management staff, drive sales through brand knowledge, and maintain visual merchandising. If you bring a bachelor's degree or supervisory experience and a strong work ethic, you'll thrive in our fast-paced environment and advance within a global team.

Qualifications

• Bachelor's degree OR one year of supervisory experience in a customer-facing role.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and exhibit a strong work ethic.
• Possess strong communication and interpersonal skills.
• Team building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Ability to show up in a fast-paced and challenging environment.

Responsibilities

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Communication

Team building

Coaching

Initiative

multitasking

Detail oriented

Education

Bachelor's degree or supervisory experience

Job description

Abercrombie & Fitch Co. in Nashville seeks a Store Supervisor to lead opening/closing, supervise salesfloor and stockroom, and ensure exceptional customer service.

You will manage staffing, scheduling and payroll, train non-management staff, drive sales through brand knowledge, and maintain visual merchandising. If you bring a bachelor's degree or supervisory experience and a strong work ethic, you'll thrive in our fast-paced environment and advance within a global team.