Retail Team Lead – Customer Experience & Operations

FashionUnited; California (MO); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

Flexible Spending Accounts

Life & Disability Benefits

401K with company match

Paid time off

Job summary

FashionUnited is seeking a Store Assistant Manager to partner with the Store Manager in overseeing store operations and guiding a team of brand advocates to deliver an exceptional customer experience aligned with brand values.

You will drive profitability through customer engagement, merchandising, and efficient operations while ensuring compliance with company standards. The role requires leadership, training, and hands-on involvement in daily store activities.

Qualifications

• Minimum 3–5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Skills

Retail operations

Customer service

Team leadership

Communication

POS system

Education

High school diploma

Tools

POS system

Job description

FashionUnited is seeking a Store Assistant Manager to partner with the Store Manager in overseeing store operations and guiding a team of brand advocates to deliver an exceptional customer experience aligned with brand values.

You will drive profitability through customer engagement, merchandising, and efficient operations while ensuring compliance with company standards. The role requires leadership, training, and hands-on involvement in daily store activities.