Brand Experience Lead — Retail & Team Growth

Tapestry (Coach/Kate Spade); Mebane (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Coach is seeking a Brand Ambassador to maintain a strong leadership presence on the sales floor, drive sales targets, and deliver exceptional customer experiences. The role embodies Coach values and supports store initiatives, operations, and team development on a day-to-day basis.

Ideal candidates bring 1+ years in retail leadership, physical stamina to lift items up to 50 lbs, and a growth-minded attitude to mentor teammates and enhance overall store performance.

Qualifications

• 1+ years of equivalent experience in managing competitive retail space at the lead supervisor level.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and handle store fixtures.
• Strong business acumen and leadership in a fast-paced retail environment.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets.
• Acts as Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of company initiatives and supports full operation of the store.
• Monitors and analyzes sales data to identify trends and improve performance.
• Supports recruiting, interviewing, and high-level training as needed.
• Provides feedback and guides team to improve performance and meet goals.

Skills

Courage

Creativity

Customer Focus

Dealing with Ambiguity

Drive for Results

Interpersonal Savvy

Learning on the Fly

Job description

Coach is seeking a Brand Ambassador to maintain a strong leadership presence on the sales floor, drive sales targets, and deliver exceptional customer experiences. The role embodies Coach values and supports store initiatives, operations, and team development on a day-to-day basis.

Ideal candidates bring 1+ years in retail leadership, physical stamina to lift items up to 50 lbs, and a growth-minded attitude to mentor teammates and enhance overall store performance.