Retail Team Leader - Brand & Customer Experience

Tapestry, Inc.; Ontario (CA); On-site; USD 48,712,000 - 79,515,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Brand Ambassador to lead on the sales floor, embody Coach values, and drive store performance. You will help recruit, train, and develop teams while ensuring an exceptional customer experience and strong adherence to company policies.

Ideal candidates bring prior retail leadership experience, a growth mindset, and the ability to lift merchandise as needed. This role supports a dynamic, inclusive store environment aligned with Coach brand standards.

Qualifications

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product up to 50 pounds
• Ability to lift at least 25 lbs regularly (up to 50 lbs, occasionally)

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness
• Leads implementation of Company initiatives and support full operation of the business
• Maintain a growth mindset for business and personal development initiatives
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
• Provides feedback to improve individual performance and enforces company policies and procedures

Skills

Leadership

Sales targets

Customer service

Team development

Job description

Coach is seeking a Brand Ambassador to lead on the sales floor, embody Coach values, and drive store performance. You will help recruit, train, and develop teams while ensuring an exceptional customer experience and strong adherence to company policies.

Ideal candidates bring prior retail leadership experience, a growth mindset, and the ability to lift merchandise as needed. This role supports a dynamic, inclusive store environment aligned with Coach brand standards.