Retail Team Lead: Customer Experience & Coaching

Navy Exchange Service Command; Goose Creek (SC); Hybrid; USD 25,000 - 37,000; Full time

Job summary

Navy Exchange Service Command is seeking a Supervisory Sales Associate in Goose Creek, SC. You will lead a team, assist customers, and drive sales while maintaining an engaging store environment. The role emphasizes product knowledge, upselling, and delivering outstanding service.

Responsibilities include coaching staff, managing merchandise, and ensuring accurate POS transactions. Availability for varied hours and a positive, customer-focused attitude are essential.

Qualifications

• Proven customer service experience in retail.
• Strong communication and interpersonal skills.
• Ability to upsell and cross-sell effectively.
• Knowledge of store layout and current promotions.
• Leadership or supervisory experience preferred.

Responsibilities

• Engage with customers proactively and understand needs.
• Direct customers to merchandise and inform them about events and offers.
• Maintain store appearance and inventory accuracy.
• Lead and train sales associates; open/close responsibilities possible.
• Process transactions accurately using POS systems.

Skills

Customer service

Leadership

Sales techniques

Product knowledge

Communication

Education

1 year retail experience

Tools

Point of Sale (POS)

Job description

Navy Exchange Service Command is seeking a Supervisory Sales Associate in Goose Creek, SC. You will lead a team, assist customers, and drive sales while maintaining an engaging store environment. The role emphasizes product knowledge, upselling, and delivering outstanding service.

Responsibilities include coaching staff, managing merchandise, and ensuring accurate POS transactions. Availability for varied hours and a positive, customer-focused attitude are essential.