Retail Team Lead & Customer Experience Champion

J.Jill; Mobile (AL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Retail incentive plan eligibility

Career growth

Tuition reimbursement

Medical, dental, vision benefits

401(k) discretionary match

Paid time off

Job summary

J.Jill is seeking a passionate Assistant Store Manager to support store success by building strong customer relationships, leading a high-performing team, and delivering a profitable business within the store and community.

You will drive sales, train staff, manage inventory, and ensure visual merchandising aligns with brand guidelines while delivering an exceptional customer experience. This role requires flexibility, leadership, and a collaborative mindset.

Qualifications

• 2+ years of Women's Specialty Retail experience preferred, with at least 1 year in a leadership role.
• Proven ability to support and develop high-performing teams.
• Strong customer service skills and ability to build lasting relationships.
• Experience in analyzing business trends and executing action plans.

Responsibilities

• Acts as a role model, develops and maintains strong customer relationships through genuine interactions.
• Assist in hiring, training, and developing a high-performing team that embodies J.Jill's values.
• Lead by example, providing coaching and support to ensure team success.
• Help drive store performance by analyzing sales trends, setting goals, and executing strategies and communicating with the team to meet or exceed targets while ensuring a seamless shopping experience.
• Maintain deep knowledge of J.Jill's products to provide customers with personalized styling recommendations and build confidence in their choices.
• Support daily store operations, manage inventory, lead floor sets, and uphold visual merchandising standards that align with company guidelines.
• Take ownership of assigned responsibilities, address challenges with a proactive and solution-oriented mindset, and support the Store Manager in overall store success.
• Navigate various communication settings across different levels of the organization, adjusting messaging to fit diverse audiences.
• Perform additional responsibilities as assigned to help your store be successful.

Skills

Retail leadership

Customer service

Communication

Merchandising

Flexibility

Job description

J.Jill is seeking a passionate Assistant Store Manager to support store success by building strong customer relationships, leading a high-performing team, and delivering a profitable business within the store and community.

You will drive sales, train staff, manage inventory, and ensure visual merchandising aligns with brand guidelines while delivering an exceptional customer experience. This role requires flexibility, leadership, and a collaborative mindset.