Retail Team Lead - Customer Experience

Vans; Norfolk (VA); On-site; USD 24,000 - 33,000; Part time

Benefits offered by this job

Incentive potential

Job summary

Vans, a VF Corporation brand, is seeking a Supervisor to lead store operations and deliver an exceptional customer experience. You will coach and develop associates, supervise daily store tasks, and drive sales while upholding brand standards and a positive, inclusive team culture.

Ideal candidates have 1+ year of retail leadership, strong communication, and the ability to manage inventory, merchandising, and loss prevention in a fast-paced environment.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred, but hands-on experience and achievements valued.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Lead by example and coach associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Monitor progress against key performance indicators and store sales goals.
• Support stockroom operations, inventory, and product flow to the sales floor.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.

Skills

Customer engagement

Coaching

Store leadership

Merchandising

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

Vans, a VF Corporation brand, is seeking a Supervisor to lead store operations and deliver an exceptional customer experience. You will coach and develop associates, supervise daily store tasks, and drive sales while upholding brand standards and a positive, inclusive team culture.

Ideal candidates have 1+ year of retail leadership, strong communication, and the ability to manage inventory, merchandising, and loss prevention in a fast-paced environment.