Retail Team Lead — Customer Experience

Gap; Fort Worth (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Stock purchase plan

Insurance

Job summary

Gap, Fort Worth, TX, is seeking a Store Associate to support the store leadership team by performing functional tasks and leading by example to drive a best-in-class customer experience. You will focus on selling behaviors, collaboration, and productivity to meet store goals.

You will help customers, promote loyalty programs, and become an expert on our brand. The role requires a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Customer-focused and able to create a positive shopping experience.
• Clear verbal and written communication with customers and teammates.
• Able to use technology to engage customers and meet goals.

Responsibilities

• Treat customers and employees with respect and foster a positive work environment.
• Educate customers about loyalty programs to promote retention.
• Become a brand expert in selling behaviors and deliver exceptional customer experience.
• Support sales leader during non-peak hours with customer focus.
• Collaborate with leadership and teammates to complete tasks timely and efficiently.
• Build and share expertise in product lifecycle.
• Assist with opening/closing checklists and store operations.

Skills

Customer service

Communication

Technology proficiency

Flexibility

Education

High school diploma or equivalent

Tools

POS system

Job description

Gap, Fort Worth, TX, is seeking a Store Associate to support the store leadership team by performing functional tasks and leading by example to drive a best-in-class customer experience. You will focus on selling behaviors, collaboration, and productivity to meet store goals.

You will help customers, promote loyalty programs, and become an expert on our brand. The role requires a flexible schedule including evenings, weekends, and holidays.