Retail Team Lead: Coaching & Store Ops

VF Corporation; Lynnfield (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

The North Face, a VF Corporation brand, seeks a results-driven Supervisor in Lynnfield, MA to lead store operations and drive exceptional customer service. You will coach and develop the team, manage daily activities, and partner with store leadership to maximize profitability and brand standards.

You will mentor employees, implement best practices, and maintain visual merchandising while ensuring accurate stock flow and strong loss prevention.

Qualifications

• Drive results through store teams and exceed sales and profit goals.
• Coaching, motivating, and building high-performing, diverse teams.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing, floor coverage and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members with ongoing feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement through local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity and collaboration.

Skills

Store leadership

Coaching

Communication

Adaptability

Tech literacy

Physical stamina

Education

High School Diploma

Tools

Retail software

Job description

The North Face, a VF Corporation brand, seeks a results-driven Supervisor in Lynnfield, MA to lead store operations and drive exceptional customer service. You will coach and develop the team, manage daily activities, and partner with store leadership to maximize profitability and brand standards.

You will mentor employees, implement best practices, and maintain visual merchandising while ensuring accurate stock flow and strong loss prevention.