Store Leadership Coach - Elevate Service & Sales

The North Face; Lynnfield (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

The North Face in Lynnfield, MA is seeking a Supervisor to lead the store team and deliver exceptional customer experiences. You will coach associates, partner with leadership, and drive store profitability through merchandising and standards.

This fast-paced retail role rewards proactive leadership and a passion for service. Ideal candidates have 1+ years in retail or store leadership, a high school diploma or equivalent, and strong communication skills.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high‑performing diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution‑oriented and flexible in a fast‑paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Retail leadership

Sales coaching

Customer engagement

Communication

Team building

Problem solving

Merchandising standards

Stockroom operations

Store presence

Education

High School Diploma or equivalent

Job description

The North Face in Lynnfield, MA is seeking a Supervisor to lead the store team and deliver exceptional customer experiences. You will coach associates, partner with leadership, and drive store profitability through merchandising and standards.

This fast-paced retail role rewards proactive leadership and a passion for service. Ideal candidates have 1+ years in retail or store leadership, a high school diploma or equivalent, and strong communication skills.