Retail Team Lead

Fiskars Brands Inc.; Town of Waterford (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Team Lead at House of Waterford, where you will inspire a passionate team to deliver exceptional customer service and drive sales success. In this full-time role, you will manage daily operations, ensuring a clean and safe environment while achieving performance targets. This is an extraordinary opportunity to influence the everyday and be part of a brand that values innovation and inclusivity. With competitive compensation and a range of benefits, you can thrive both professionally and personally in this dynamic setting.

Benefits

Employee discount on Fiskars brand portfolio

Incentive scheme

Cycle to work scheme

Pension scheme

Employee assistance program

Health and wellness programs

Professional development opportunities

Flexible work arrangements

Employee Share Purchase Plan

Recognition and rewards programs

Qualifications

• Experience in leading and motivating a retail team.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Deliver exceptional customer service while managing store operations.
• Maintain safety standards and train staff for optimal performance.

Skills

Sales skills

Team leadership

Problem-solving skills

Organizational abilities

Communication skills

Tools

Microsoft Office

Job description

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

Job Description

As an effective Team Lead at House of Waterford, you will be the face of our brand, leading a passionate team that drives customer satisfaction and sales success.

In this role you will be responsible for delivering exceptional customer service while managing the day-to-day operations of the store.

Your responsibilities will include, delivering consistent floor standards through proper merchandising and cleanliness. Maintaining safety standards, training and supervising staff, and ensuring customer satisfaction.

Create an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of everything you do, in an environment which is commercial, operationally efficient and safe.

Requirements

• Sales driven. You get excited by selling and are a skilled seller/retailer.
• Experience in leading, motivating and developing a team.
• Be inspiring and communicate to create a positive work atmosphere.
• You always strive to improve your results and are quick to recover after a setback.
• Responsibility for the safety and performance of store employees.
• Strong analytical problem-solving skills and organisational abilities.
• Microsoft Office preferable.

This is a full-time role, working 37.5hours per week, however applicants wishing to work on a part-time basis will be considered.

Benefits include:

An incentive scheme, employee discount on Fiskars brand portfolio, cycle to work scheme, pension scheme and employee assistance program.

Business impact and complexity: Works independently to lead the retail operations with direct impact on results.

Innovation: Modifies retail store operations within own area of responsibility.

Geographical scope: Waterford City

Last day of application:

2025-05-13

*****

At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

*****

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Our brands include Fiskars, Georg Jensen, Gerber, Iittala, Moomin Arabia, Royal Copenhagen, Waterford, and Wedgwood. Our brands are present in more than 100 countries, and we have close to 450 own stores. We have approximately 7,000 employees and our global net sales in 2023 were EUR 1.1 billion.

We are driven by our common purpose: Pioneering design to make the everyday extraordinary. In 2024, we are celebrating our 375th anniversary. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth.Read more: fiskarsgroup.com