Retail Team Coach & Operations Leader

Tailored Brands, Inc.; Allen (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Tailored Brands, Inc. is seeking a Store Lead to partner with the Store Manager in driving sales, service, and operations. You will coach a retail team, open and close the store when scheduled, and uphold brand standards to create an engaging customer experience.

You will leverage store data, lead regular team meetings, and support hiring and development efforts while fostering an inclusive environment and delivering on the customer promise.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Supports the management team in the achievement of store business plans, including sales, customer service and operational goals.
• Understands how to leverage store reports to understand decisions made to drive the store business.
• Participates in driving business outreach opportunities and communicates leads to Store Manager.
• Identifies performance opportunities and partners with management team to contribute to development plans.
• Assists management team with training store staff on all internal operational functions as assigned.
• Stays informed on corporate communication, directives, initiatives, policies and procedures.
• Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.
• Contributes to an engaged and inclusive store environment where opinions are recognized and valued.
• Supports a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provide enthusiastic motivational leadership.
• Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.
• Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.

Skills

Retail experience

Leadership

Communication

Training & development

Tech proficiency

POS system

Microsoft Office

Video conferencing

Active listening

Tools

POS System

Job description

Tailored Brands, Inc. is seeking a Store Lead to partner with the Store Manager in driving sales, service, and operations. You will coach a retail team, open and close the store when scheduled, and uphold brand standards to create an engaging customer experience.

You will leverage store data, lead regular team meetings, and support hiring and development efforts while fostering an inclusive environment and delivering on the customer promise.