Retail Systems Specialist

Associated Grocers Baton Rouge; Baton Rouge (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Weekly payroll

Benefits package

401K retirement program

Paid Time Off

Team environment

Job summary

Associated Grocers Baton Rouge is seeking a Computer Systems Support Specialist to be the first point of contact for retail team members needing technical assistance. You will troubleshoot POS systems and related tech, document requests, and assist senior staff to resolve complex issues to keep operations running smoothly.

You will educate users on POS systems, best practices, and provide on-call support while delivering strong customer service and contributing to a fantastic team environment.

Qualifications

• Associate degree or equivalent; 2 years’ PC software/hardware experience.
• Experience with POS and payments systems at customer sites preferred.
• Familiarity with DOS/Windows OS and networks.

Responsibilities

• Consult with member stores to determine systems and software needs.
• Provide telephone and field technical support for retail systems.
• Install and configure software, operating systems, antivirus, cloud apps, networks at stores.
• Train users on software and systems.
• Create and maintain documentation for services performed.

Skills

DOS & Windows

POS experience

Router & Wireless

SQL Server

Education

Associate degree

Tools

POS software tools (RORC/LOC/ADC/BRData)

Host Communications file transfers

Job description

Description

Job Details

Do you enjoy solving technical problems and helping others succeed? If so, Associated Grocers is the company for you. As a Computer Systems Support Specialist, you'll be the first point of contact for retail team members needing technical assistance. You'll provide timely support for point-of-sale (POS) systems and related technology by troubleshooting hardware, software, operating system, and network issues while delivering outstanding customer service.

In this role, you'll document and track support requests, resolve technical issues whenever possible, and collaborate with senior support staff to elevate complex concerns. You'll also help educate users on POS systems and best practices, playing a key role in keeping our retail operations running smoothly and efficiently.

If you're a customer-focused problem solver who enjoys learning new technology and making a difference every day, Associated Grocers is the place to grow your career.

Competitive pay, weekly payroll, a comprehensive benefits package, 401K retirement program, Paid Time Off, and a Fantastic Team Environment!

Essential Duties and Responsibilities

• Consult with member stores to determine their systems and software needs
• Support retailers in the use of POS software from RORC, LOC, ADC, and BRData Software as well as support Host Communications file transfers and other products.
• Read manuals of newly acquired software packages in preparation for installations
• Provide telephone and field technical support and hardware repair for retail systems customers
• Install and set up new software, register systems, operating systems, anti-virus, cloud based applications, and networks, and other systems and applications, including cabling at member stores.
• Train users on software and systems where appropriate.
• Maintain knowledge of current computer hardware and software technology and pricing
• Provide backup support to in-house Retail Systems Specialist when needed
• Make recommendations to Retail Systems Management regarding customer needs
• Provide on call support as required
• Create and maintain appropriate documentation for all services performed
• Create and maintain appropriate custodial documentation for all equipment
• Timely submission of all documentation and paperwork
• Deploy/Install AG-Link and related communications mechanisms as required.
• Provide technical support (field and telephone) for Retail Systems applications and offerings, and related applications and processes.
• Install and setup Email and Internet accounts at Retail when appropriate.
• Make recommendations to Retail Systems Management regarding customer requests for enhancements.
• Assist with and provide support for new AG customer integration as well as provide assistance and support for Host Communications Service and third party file builds and compares.
• Ensure professional and technical growth through attendance at, and participation in seminars, workshops, conferences, and other professional/technical meetings.

Education And/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school required. 2 years’ experience with PC software and hardware, including spreadsheets, databases, word processing, operating systems, networking, and scanning systems. Experience supporting hardware and software, including point of sale and payments systems, at customer sites is desired.

Computer Skills

• Technical knowledge of DOS and Windows operating systems and networks.
• Some Knowledge of SQL Server and Network Security.
• Prior Point of Sale system experience beneficial.
• Router and wireless network configuration.

Other Skills And Abilities

• Ability to work well with little or minimal supervision.
• Ability to communicate well at different levels within the organization and our customers’ organizations.
• Ability to train others on computer systems and software use.