Retail Systems Engineer III - location Aiken, SC

Merchants Distributors, Inc. (MDI); Aiken (SC); On-site; USD 55,000 - 85,000; Full time

Job summary

Alex Lee is seeking an on-site IT support specialist to ensure successful operation and implementation of retail store hardware and software, especially POS. The role requires travel around Augusta–Aiken and surrounding area to provide store support.

You will install hardware/software, train store teams, document systems, and coordinate with infrastructure for network issues, with on-call duties after hours and collaboration with third-party break-fix providers.

Qualifications

• Bachelor’s degree in computer science, mathematics or business or equivalent knowledge and skill from work experience.
• 2+ years of technology related experience and 2+ years of grocery retail support.
• Working knowledge of retail automation applications and POS systems.

Responsibilities

• Install hardware and software and provide troubleshooting.
• Provide training to store teams on new procedures.
• Ensure smooth openings of new Alex Lee stores regarding POS and front office operation.
• Continually improves front-end systems quality and performance.
• Document systems for effective use and maintenance.
• Proactive, positive approach to problem-solving.
• Coordinate remodels, de-installs and special projects.
• Assist infrastructure team as field networking support.
• On-call duties for off-hours application/hardware support as scheduled by supervisor.
• Collaborate with third-party break fix providers to restore systems.

Skills

Troubleshooting

Problem-solving

Decision making

Work without supervision

Multi-tasking

Python basics

Windows OS basics

Networking concepts

Education

Bachelor’s degree in computer science, mathematics or business

Tools

IBM 4690

Toshiba TCxSky OS

Job description

Overview

Ensure successful operation and implementation of retail store hardware and software, especially POS. Support operation of cash office; take care of business needs and issues.

Travel is 90% - Must be located in Augusta - Aiken area and will provide store support for this area.

Responsibilities

• Install hardware and software as necessary. Providing support and troubleshooting as required.
• Provide training to store teams on new procedures when necessary.
• Ensures the smooth opening of all new Alex Lee retail stores regarding point of sale, front office operation, fuel centers, payment devices, specialty areas, eCommerce, Catalina and self-checkout.
• Continually improves the overall quality and performance of front-end systems.
• Documents systems to ensure effective use and efficient ongoing maintenance.
• Proactive, positive approach to problem-solving.
• Coordinates and assists with remodels, de-installs and special projects.
• Assist the infrastructure team as field support for networking related hardware and troubleshooting.
• Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members.
• Work with third party break fix providers to help restore systems when necessary.

Qualifications

• Bachelor’s degree in computer science, mathematics or business is required or equivalent knowledge and skill from work experience. 2+ years of technology related experience. 2+ years of grocery retail support. Should possess working knowledge of retail automation applications and POS systems.
• May be required to work long hours during install projects which may also require multiple nights away from home.
• Must be able to juggle multiple tasks and work in situations where being bombarded from all directions.
• Troubleshooting and problem-solving skills.
• Able to make decisions.
• Able to work without supervision.
• Basic understanding of IBM 4690 / Toshiba TCxSky OS.

Preferred Skills

• Excellent organizational and communication skills.
• Desire to learn innovative/new technologies and keep abreast of trends.
• Desire to work on complex problems.
• Collaborative – works jointly with highly skilled members of the organization on different projects.
• Some knowledge of Python or running scripts.
• Basic understanding of Windows OS and setup.
• Understanding of basic network concepts and principles.