Retail Systems Support Pro: POS & Tech Expert

Associated-Grocer; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Weekly payroll

Comprehensive benefits package

401K retirement program

Paid Time Off

Fantastic Team Environment

Job summary

Associated Grocers in Baton Rouge, LA seeks a Retail Systems Support Specialist I to be the first point of contact for store teams requiring technical assistance with POS systems and related technology. You will troubleshoot hardware, software, OS, and networks while delivering outstanding customer service.

In this role you will document support requests, resolve issues, and collaborate with senior staff on complex concerns.

Qualifications

• Associate's degree required and 2 years’ PC software/hardware experience.
• Experience supporting POS and payments systems preferred.
• Excellent customer service and communication skills.

Responsibilities

• Consult with member stores to determine their systems and software needs.
• Support retailers in the use of POS software and related systems.
• Read manuals of newly acquired software packages in preparation for installations.
• Provide telephone and field technical support and hardware repair for retail systems customers.
• Install and setup software, operating systems, networks, and related systems at stores.
• Train users on software and systems where appropriate.
• Maintain knowledge of current hardware and software technology and pricing.
• Provide backup support to Retail Systems Specialist when needed.
• Make recommendations to Retail Systems Management regarding customer needs.
• Provide on call support as required.
• Create and maintain documentation for services performed.
• Deploy AG-Link and related communications mechanisms as required.
• Provide technical support for Retail Systems applications and related processes.
• Install and setup Email and Internet accounts at Retail when appropriate.
• Suggest enhancements based on customer requests.
• Assist with new customer integrations and third party file builds.

Skills

Customer-focused service

Problem solving

Communication

Documentation

Education

Associate's degree (A. A.) or equivalent

Tools

DOS

Windows

SQL Server

Router & Wireless

Job description

Associated Grocers in Baton Rouge, LA seeks a Retail Systems Support Specialist I to be the first point of contact for store teams requiring technical assistance with POS systems and related technology. You will troubleshoot hardware, software, OS, and networks while delivering outstanding customer service.

In this role you will document support requests, resolve issues, and collaborate with senior staff on complex concerns.