Retail Systems Analyst: In-Store Tech & POS Lead

Event Network, Inc.; Kimball Junction (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Event Network, Inc. is seeking a Retail Systems Analyst to support in-store technology and software at stores and the Store Support Center (SSC).

The role serves as the primary contact on the IT Support Line and ticketing system, coordinating with vendors and supervising Help Desk staff. You will back up POS and related software at both stores and SSC, image and test equipment before shipment, and work with the network and security teams to maintain stable systems and services.

Responsibilities

• Serve as the primary IT contact for the SSC and store locations via the IT Support Line and ticketing system.
• Supervise Help Desk Agents and assist Help Desk Supervisor with access and escalation procedures.
• Provide backup and admin support for POS and related software at stores and SSC.
• Prepare equipment for shipment to stores, imaging PCs, configuring peripherals, and testing functionality.
• Maintain AD accounts company-wide and support store/network IT needs.
• Collaborate with network and security teams (TS) and coordinate with vendors.

Tools

AD (Active Directory)

POS systems

Windows OS

Windows Server

Xstore Micros

Network basics

Office Suite (MS Office)

Job description

Event Network, Inc. is seeking a Retail Systems Analyst to support in-store technology and software at stores and the Store Support Center (SSC).

The role serves as the primary contact on the IT Support Line and ticketing system, coordinating with vendors and supervising Help Desk staff. You will back up POS and related software at both stores and SSC, image and test equipment before shipment, and work with the network and security teams to maintain stable systems and services.