Store Systems Support Technician I

Buckle; Kearney (NE); On-site; USD 25,000 - 36,000; Full time

Job summary

Buckle is seeking a Service Desk Technician I to be the primary contact for store teammates on Store Systems including POS, phones, music, video, and network. The role provides comprehensive technical support across all stores and acts as liaison between stores and other departments during and outside business hours for emergencies and non-emergencies.

Responsibilities include troubleshooting POS software, assisting with hardware replacements, coordinating with vendors, and documenting network

Qualifications

• Associate degree or 1–3 years related experience in IT/support.
• Industry certifications such as ITSM, ITIL, HDI, A+, Apple or MCP desirable.
• Ability to work evenings/weekends as needed due to store hours.

Responsibilities

• Troubleshoot, answer questions, and resolve incidents related to POS software.
• Assist with replacement POS hardware as required.
• Collaborate with store teammates, other departments and vendors as needed.
• Troubleshoot network, phones, wiring and maintain documentation.
• Assist with software/hardware testing used in stores.
• Provide high level guest service while contributing to a positive team spirit.
• Handle special projects as assigned.

Skills

POS troubleshooting

Guest service

Technical support

Documentation

Team collaboration

Vendor coordination

Hardware problem solving

Education

Associate’s degree or 1–3 years related experience

Industry certifications (ITSM/ITIL/HDI/A+/MCP) desirable

Tools

POS systems

Phone systems (POTS/Frame)

Networking hardware

Mobile devices

Job description

Buckle is seeking a Service Desk Technician I to be the primary contact for store teammates on Store Systems including POS, phones, music, video, and network. The role provides comprehensive technical support across all stores and acts as liaison between stores and other departments during and outside business hours for emergencies and non-emergencies.

Responsibilities include troubleshooting POS software, assisting with hardware replacements, coordinating with vendors, and documenting network