Retail Support Technician IV

cswg; Rancho Cordova (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

C&S Wholesale Grocers, LLC is seeking a Retail Support Technician IV to deliver Level 2 technical support for the Retail Technology suite, including point-of-sale, back-office applications, and networking. You will provide on-site and remote assistance to retailers and collaborate with the Retail Technology Help Desk.

The role requires travel to retailer sites, strong customer relations, and the ability to lift up to 50 pounds; you will work with cross-functional teams to elevate the customer

Qualifications

• Associate degree in General Studies required.
• 5–7 years supermarket and/or technology experience.
• Experience with point-of-sale and back-office applications preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide Level 2 technical support to retailers for Retail Technology suite.
• Deliver on-site and remote hardware and software support.
• Train retailers on Retail Technology applications.
• Collaborate with Retail Technology Help Desk and leadership to improve customer experience.
• Travel required: Yes.

Skills

Supermarket operations knowledge

POS & back-office applications

Technical networking background

Microsoft Office Suite

Customer relations

Communication skills

Problem solving

Team player

Overnight travel

Physical lifting ability

Education

Associate Degree - General Studies

Job description

Position Overview

The Retail Support Technician IV (RST) provides technology service and support to the company's customers.The RST supports the Retail Technology Help Desk providing Level 2 support and supports the full suite of Retail Technology services, programs, and solutions used by customers. The RST works with other team members and the Retail Services Leadership Team to demonstrate the Company's Values, execute the Company's Strategic Objectives, and continually elevate the Customer Experience.

Job Description

Description

• Provide technical and application support to the Company's Retailers for all solutions within the Retail Technology suite of services including back-office HQ and store applications, point-of-sale, sign/tag software, networking, etc.


• Provide hardware service and support for Retailer equipment including servers, computers, network, and point-of-sale.


• Provide Level 2 technical support to our Retailers when escalated from the Level 1 Retail Technology Help Desk team, and elevate to Level 3 Management when required.


• Provide Retailers with service that includes remote and on-site field support in Retail supermarkets.


• Provide basic application training to Retailers for the Retail Technology suite of services.


• Provide Retailers with counseling, advice, and recommendations on technology solutions and services.


• Travel Required:Yes

Environment

• Office : Office Temperature (65F to 75F)

Skills

• Specialized Knowledge : Strong knowledge of supermarket operations including point-of-sale and back-office applications; Strong technical/networking background


• Special Skills : Proficient in Microsoft Office Suite; Able to build positive customer relations; Good communication, verbal and writing skills; Complex problem-solving skills; Team player


• Physical abilities: : Ability to lift 50 pounds and sit and stand for long periods of time


• Other: : Occasional overnight travel, driving, air travel

Years Of Experience

• 5-7 : years of supermarket and/or technology experience

Qualifications

Associate Degree - General Studies

Shift

1st Shift (United States of America)

Company

C&S Wholesale Grocers, LLC

About Our Company

C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC.

C&S Wholesale Grocers is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.