Retail Support Specialist — Wireless & Customer Care

DSI; Franklin (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Job summary

DSI is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You will address billing, account updates, device issues, and service questions while delivering calm, professional support in a fast-paced environment.

Join a team focused on exceptional customer care, cross-functional collaboration, and meeting performance targets. The role requires standing for long periods and flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Strong customer service and communication with patrons.
• Ability to handle high-stress or escalated situations professionally.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Flexibility to work evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality.
• Act as the AT&T subject-matter expert for retail employees and third-party partners.
• Lead in-store support for retail escalations and engage with store leadership to improve experience.
• Document all interactions thoroughly and adhere to privacy standards.
• Meet or exceed performance metrics for quality, efficiency, and customer satisfaction.
• Collaborate with cross-functional teams including technical support, billing, and escalation agents.

Skills

Customer service

Communication

Multitasking

Attention to detail

Flexibility

Job description

DSI is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You will address billing, account updates, device issues, and service questions while delivering calm, professional support in a fast-paced environment.

Join a team focused on exceptional customer care, cross-functional collaboration, and meeting performance targets. The role requires standing for long periods and flexibility to work evenings, weekends, and holidays as needed.