Retail Support Specialist – Elevate Customer Experience

DSI; Syracuse (UT); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Team environment

Career growth opportunities

Insurance—medical, dental, vision, and

401k matching after one year

Paid vacation and sick days

Profit sharing program

AT&T wireless discount 50%

Paid training

Advancement opportunities

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing inquiries, plan changes, device support and service concerns, while maintaining high service quality in fast-paced settings.

Ideal candidates have strong communication skills, the ability to multitask across systems, and a calm, professional demeanor. Flexible scheduling, including evenings and weekends, is expected.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Proficient multitasking across complex systems.
• Detail-oriented with strong problem-solving abilities.
• Flexible hours including evenings, weekends, or holidays.

Responsibilities

• Provide professional, friendly, solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices and network issues.
• Maintain focus and service quality in high-volume store environments.
• Collaborate with cross-functional teams on customer care and escalation processes.
• Document interactions thoroughly and accurately.
• Adhere to policies and privacy standards.
• Meet performance metrics for quality and customer satisfaction.
• Assist with planograms and inventory for devices and signage.

Skills

Customer service

Communication

Multitasking

Attention to detail

Flexible hours

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing inquiries, plan changes, device support and service concerns, while maintaining high service quality in fast-paced settings.

Ideal candidates have strong communication skills, the ability to multitask across systems, and a calm, professional demeanor. Flexible scheduling, including evenings and weekends, is expected.