Retail Support Specialist — Elevate Customer Experience

DSI; Sacramento (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Training program

Team environment

Career growth

AT&T discount

Paid time off

Job summary

DSI seeks a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. You will resolve account, billing, and device concerns while maintaining professionalism in a fast-paced setting.

The role requires strong communication, comfort with technology, and the ability to navigate multiple systems. Applicants should be flexible, customer-focused, and eager to grow with a collaborative team. Competitive pay and comprehensive training are provided.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings or weekends.

Responsibilities

• Provide professional, friendly, and solution-focused support inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, and device support.
• Troubleshoot wireless devices, network issues, and service concerns.
• Operate in high-volume environments while maintaining service quality.
• Act as the AT&T subject-matter expert for retail employees and partners.
• Lead in-store support for escalations and ensure best-in-class customer experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI seeks a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. You will resolve account, billing, and device concerns while maintaining professionalism in a fast-paced setting.

The role requires strong communication, comfort with technology, and the ability to navigate multiple systems. Applicants should be flexible, customer-focused, and eager to grow with a collaborative team. Competitive pay and comprehensive training are provided.